Apartment Manager




While this position specifies responsibilities, requirements and duties in certain areas, this person is an employee of Independent Living Services, Inc. and will be expected to respond as such to requests not specifically contained herein.  This person must maintain the attitude that he/she works for the total organization, and as such, exhibit proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of the ILS programs.


The Apartment Manager works directly under the supervision of the Case Manager.  Regular contact with the supervisor is necessary. This person will be part of a team effort including the individual being served, family, other personnel and/or service providers identified in the plan of care.  A positive relationship with the individuals and their families is vitally important.  It is the responsibility of this employee to be familiar with ILS Policies and procedures and to work in such a way that supervision and services are provided in an effective manner consistent with policies, procedures of ILS and Federal and State laws/regulations.  It is also the responsibility of this person to be familiar with HUD rules and regulations.


General duties and guiding principles:

  • Focus first on the person being served, and understand that my role in direct supports will require flexibility, creativity, and commitment.
  • Know and respect the values of the people I support and facilitate their expression of choices related to those values.
  • Provide advocacy when the individual’s preferences, needs, or talents are neglected or overlooked.
  • Encourage growth and recognize the autonomy of the individuals receiving services while also being attentive reducing their risk of harm.
  • Develop relationships with the individuals I support that are respectful, based on mutual trust, and that maintains professional boundaries.
  • Address challenging behaviors proactively and respectfully, using methods outlined in the ILS Employee Handbook, and follow any behavior management plans in effect for specific individuals.
  • Help individuals I support understand and express their rights and responsibilities.
  • Recognize that each individual I provide services to has potential for lifelong learning and growth.
  • Assist the individuals I support to understand their options and the possible consequences of their options as they relate to their physical and emotional health and well being.
  • Be conscious of my own values and how they influence my professional decisions.
  • Maintain competency in my profession through continued learning and attending and being an active participant in staff meetings and trainings.
  • Assume responsibility and accountability for my actions and decisions.
  • Recognize the importance of modeling valued behaviors to co-workers, individuals receiving services, and the community at large.
  • Practice responsible work habits.
  • Being on time for work
  • Completing all necessary documentation to assure compliance with all state and federal regulations.  These may include, but are not limited to:  daily data sheets and clinic notes, attendance logs, time records, incident reports, behavior reports, accident reports, seizure reports, etc.
  • Maintaining strict confidentiality for all consumer information, and facility operations

Job Duties:

I.        Property Management

A.         Ensures the apartment, grounds and vehicles are kept clean and in a good state of repair.  Document repairs in maintenance logs and
notify maintenance personnel of any needed repairs.

B.         Assist staff and residents in maintaining the office, community room and laundry areas.

C.         Follows emergency procedures as per ILS Policies and Procedures and Health and Safety Program.

D.         Ensures regular safety drills are conducted and documented as outlined by ILS Policies and Procedures and other health and safety policies.
II.          Administrative duties.

A.         Completed HUD forms pertaining to tenant move-in and move-out and turn in to ILS central office.

B.         Assures leases are signed on an annual basis, preferably at resident’s annual HUD recertification.

C.         Keeps files current.

D.         Maintains and orders supplies as needed.

III.          Appointments

  1. Coordinate Medical and other appointments as per residents’ needs and regulatory requirements.
  2. Maintain Medical files – ensure all information is up to date and disseminated to all necessary staff.
  3. Ensure pharmacies are up to date on all medical and insurance changes.
  4. Work in conjunction with R.N. to make sure all medication sheets and medicine within the facility are current and accurate.IV.         Resident Care and Programming.

A.         Member of the Apartment team and is expected to work with the team in areas of programming.

B.         Provides input into each resident’s MAPS/Individual Service Plan i.e., strengths, weaknesses and objectives.

C.         Document progress on specific goals of residents in resident’s file.

D.         Guide residents in accomplishing MAPS/ISP objectives by demonstrating techniques and reinforcing good performance/discouraging
inappropriate behavior.

E.         Provides proper supervision over residents and employees.

F.         Assist other staff in meeting transportation needs of residents as necessary.

G.         Assist residents with daily living needs as necessary.

H.         Assists in training new residents in ILS emergency procedures.

V.        Supervising Apartment Employees

A.         Assists in interviewing and making recommendations for hiring of Apartment employees.

B.         Assigns Apartment employees daily activities.

C.         Evaluation of job performance of Apartment employees.


High School Education or equivalent

Ability to operate a vehicle and possess a valid AR driver’s license in good standing

Proof of vehicle liability insurance

Ability to observe and record behavioral data

Ability to communicate clearly with staff and consumers through use of telephone and other verbal means

Must possess good listening skills

Ability to lift at a minimum of 25 pounds

TB skin test or chest x-ray Maintain a current negative Health Card or chest x-ray (TB skin test).

Knowledge of independent living skills

Experience and knowledge gained by working with people with developmental disabilities is helpful

Supervisory and training skills

Ability to evaluate and determine consumer’s strengths and weaknesses


See Employee Handbook – Section 201 – 201A.  Benefits eligibility is based on category classification and hours worked per week.

NOTE: Part-time employees working less than 30 hours weekly do not qualify for benefits.