Operations Manager



While this position specifies responsibilities, requirements and duties in certain operational areas, this person is an employee at will of Independent Living Services and will be expected to respond to such requests not specifically contained herein.  This individual must maintain the attitude that he/she works for the total organization, and as such, exhibit proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of ILS programs.  Knowledge of the ILS Policy and Personnel Manuals is required.


This person works directly under the supervision of the Day Service Program Coordinator. The Operations Manager is responsible for ensuring the successful completion of all outsourcing, recycling and document destruction projects performed at Profiles Productions.  The Operations Manager may also supervise the completion of other employment opportunities engaging consumers in the workplace.

The Operations Manager will be part of a team of consumers, service professionals, family members, and others identified in the Service Plan/Individual Program Plan (IPP).  The Operations Manager will provide services including supervision, training, assistance and support in identified areas of need as outlined in the IPP. Working one-on-one and in group settings, the Operations Manager will increase the consumer’s employment and life skills to positively impact each consumer’s quality of life.  A positive relationship with all individuals served, their family and guardians, fellow ILS staff, and others is vitally important to ensuring positive outcomes.


General duties and guiding principles:

  • Focus first on the person being served, and understand that my role will require flexibility, creativity, and commitment.
  • Know and respect the values of the people I support and facilitate their expression of choices related to those values.
  • Provide advocacy when the individual’s preferences, needs, or talents are neglected or overlooked.
  • Encourage growth and recognize the autonomy of the individuals receiving services while also being attentive to reducing their risk of harm.
  • Develop relationships with the individuals I support that are respectful, based on mutual trust, and that maintains professional boundaries.
  • Address challenging behaviors proactively and respectfully, using methods outlined in the ILS Employee Handbook, and follow any behavior management plans in effect for specific individuals.
  • Help individuals I support understand and express their rights and responsibilities.
  • Recognize that each individual I provide services to has potential for lifelong learning and growth.
  • Assist the individuals I support to understand their options and the possible consequences of their options as they relate to their physical and emotional health and well being.
  • Be conscious of my own values and how they influence my professional decisions.
  • Maintain competency in my profession through continued learning and attending and being an active participant in staff meetings and training.
  • Assume responsibility and accountability for my actions and decisions.
  • Recognize the importance of modeling valued behaviors to co-workers, individuals receiving services, and the community at large.
  • Practice responsible work habits.

Job Duties and Responsibilities for Operations Manager:

  • Responsible for ensuring the final work product meets contractor’s expectations for quality, quantity required, and timeliness of delivery of finished product or service
  • Responsible for supervising Employment Skills Trainers in the performance of their Job Duties.
  •  Maintains supervisory authority on all Waiver staff and substitute staff on site.
  • Performs administrative tasks as assigned by the Day Service Program Coordinator.
  • Analyze work orders to determine production schedules.
  • Computes amounts of materials and supplies required for operations based on production schedules, and requisitions materials from storage areas.
  • Ensures preparation of consumer work stations prior to each shift and maintains supply of any resources needed to ensure production quotas.
  • Obtains certification for operation of any required equipment, machines and vehicles necessary to complete job requirements.  Operates Industrial equipment, machines and vehicles in full compliance with all federal, state and ILS safety regulations.
  • Ensures completion of pick-up/delivery schedules for recyclables and other work program materials.
  • Completes time studies as required for establishing non-handicapped worker standards.
  • Conducts wage surveys as required to establish prevailing wage rates for specific jobs.
  • Ensuring consumer safety, production quotas and compliance with DDS standards, Federal Department of Labor (Wage and Hour) guidelines, OSHA workplace safety regulations, and ILS policies.
  • Guides individuals in accomplishing IPP objectives. Ensures data sheets and notes are documented in compliance with each consumer’s current IPP goals.
  • Ensures consumer attendance logs, time records and daily production sheets are documented.
  • Completes consumer payroll records accurately, submitting to supervisor as required.
  • Ensures scheduled cleaning and facility maintenance tasks are performed as assigned.
  • Reports any equipment, vehicle or facility issues immediately to supervisor and document.
  • Will function as an employment skills trainer when necessary.
  • Participates in all staff meetings and staff trainings as required by Profiles and ILS.
  • Maintains confidentiality of all information received regarding ILS and the confidentiality shall be in compliance with ILS non-disclosure policy.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related job duties as assigned.

This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Ability to operate a vehicle and possess a valid AR driver’s license in good standing and proof of vehicle liability insurance. ability to observe and record behavioral data, ability to communicate clearly with staff and consumers through use of telephone and other verbal means, possess good listening skills, ability to evaluate and determine consumer’s strengths and needs.


Bachelor’s degree (B.A.) from four-year college or University with experience in supervision, and working with individuals with developmental disabilities.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, and sit.  The employee is occasionally required to us hands to finder, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential junctions.

While performing the duties of this job, the employee occasionally work near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions.  The noise level in the work environment is usually moderate.


See Employee Handbook – Section 201 – 201A.  Benefits eligibility is based on category classification and hours worked per week.

NOTE: Part-time employees working less than 30 hours weekly do not qualify for benefits.