Independent Living Services http://indliving.org Fri, 17 May 2013 18:25:28 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Supervisor training scheduled for May 2 http://indliving.org/supervisor-training-scheduled-for-may-2/ http://indliving.org/supervisor-training-scheduled-for-may-2/#comments Tue, 30 Apr 2013 19:15:37 +0000 Elissa Douglas http://indliving.org/?p=12152 Independent Living Services will host its annual supervisor training Thursday, May 2 in the meeting room at the Faulkner County Library in Conway. The training session will begin at 9:00 a.m. and end at 2:00 p.m..

Faulkner County Library
1900 Tyler Street
Conway, Arkansas 72032
Map

Morning refreshments and a catered lunch will be provided.

]]> http://indliving.org/supervisor-training-scheduled-for-may-2/feed/ 0 Eric Jackson honored as Direct Support Professional of the Year http://indliving.org/eric-jackson-honored-as-direct-support-professional-of-the-year/ http://indliving.org/eric-jackson-honored-as-direct-support-professional-of-the-year/#comments Fri, 26 Apr 2013 22:10:46 +0000 Elissa Douglas http://indliving.org/?p=12146 Eric Jackson, Direct Support Professional
Waiver • Conway, Arkansas
Eric Jackson’s work began with a consumer during a period of overall staff transition that would be challenging to any new employee. He takes his part-time role seriuosly and he picks up easily where others have left off. He assumes all of the duties of his position and takes responsibility for many that are not a part of his role. Eric is quick to assure that the medical needs of his consumer are met through keen observation and contact with his supervisor. Problems are averted in multiple ways due to his dedication to serve the whole person. The way he manages the needs of his consumer and the way he effectively and efficiently fulfills his responsibilities is well above the level of services I see from someone so new.

Eric should also be commended for the way he continuously builds lasting relationships with his consumer. He is flexible and creative when he deals with a very schedule-driven individual. He plans specific meal nights for his consumer where he makes his favorite foods. He takes care to not only do the things his consumer likes but he does them the way his consumer prefers them to be done. The way he thoughtfully considers what this consumer needs and wants is a testament to his good character and his willingness to make another’s life better.When Eric is met with a challenge or deterrent in his position, he actively makes smart decisions that benefit his consumer. The unique way in wich he devotes a part of himself to his position is apparent in every interaction that I have with him. He is ultimately someone I trust and respect highly in the short time he has filled his position.

- Jordan Dunn, Case Manager

2012 Direct Support Professionals of the Year

Eric JacksonMarc KleczkaHazel SimpsonKimberly Sutterfield

]]> http://indliving.org/eric-jackson-honored-as-direct-support-professional-of-the-year/feed/ 0 Hazel Simpson honored as Direct Support Professional of the Year http://indliving.org/hazel-simpson-honored-as-direct-support-professional-of-the-year/ http://indliving.org/hazel-simpson-honored-as-direct-support-professional-of-the-year/#comments Fri, 26 Apr 2013 22:01:58 +0000 Elissa Douglas http://indliving.org/?p=12138 Hazel Simpson, Direct Support Professional
Waiver • Conway, Arkansas

I am honored to nominate Hazel Simpson for this award because she is simply an outstanding employee. Hazel was hired on October 6, 2001 and I have yet to need a sub for her. She is always available for her consumer, Kathryn, and she maintains a positive, supportive relationship with her. Hazel prides herself in doing her job effectively, having an attitude of cooperation with everyone she encounters: her consumer, her supervisor and her coworkers.

Hazel’s influence on Kathryn can’t be measured with any value, as she works every day with so much enthusiasm and discipline in performing her duties. Hazel cheerfully encourages Kathryn and she consistently uses new ideas to guide her towards an improved quality of lie. For example, Hazel signed Kathryn up for computer classes as soon as she showed interest in buying a computer. Hazel also took Kathryn with her to the Miss Arkansas Pageant when Hazel’s niece was competing. She won! Hazel and her consumer have a great bond, a mutual respect, and plenty of fun while together. There are very few employeees who can please everyone and completely exceed all expectations while doing so. Hazel is that type of employee. Independent Living Services is so lucky to have her as part of the agency.

- Carlila Embry, Case Manager

2012 Direct Support Professionals of the Year

Eric JacksonMarc KleczkaHazel SimpsonKimberly Sutterfield

]]> http://indliving.org/hazel-simpson-honored-as-direct-support-professional-of-the-year/feed/ 0 Kimberly Sutterfield honored as Direct Support Professional of the Year http://indliving.org/kimberly-sutterfield-honored-as-direct-support-professional-of-the-year/ http://indliving.org/kimberly-sutterfield-honored-as-direct-support-professional-of-the-year/#comments Fri, 26 Apr 2013 21:53:27 +0000 Elissa Douglas http://indliving.org/?p=12134 Kimberly Sutterfield, Direct Support Professional
Waiver • Conway, Arkansas

Kimberly has been with the company less then a year, Kim is very passionate about her job. Kim is a team player someone you can always count on. Kim relationship with her consumer is awesome. Kim is always on time for work, she go above and beyond for Nikki. Kim has a good spirit and kind heart. Kim is very reliable and dependable to get the job done.

- Rolanda Banks

2012 Direct Support Professionals of the Year

Eric JacksonMarc KleczkaHazel SimpsonKimberly Sutterfield

]]> http://indliving.org/kimberly-sutterfield-honored-as-direct-support-professional-of-the-year/feed/ 0 Marc Kleczka honored as Direct Support Professional of the Year http://indliving.org/marc-kleczka-honored-as-direct-support-professional-of-the-year/ http://indliving.org/marc-kleczka-honored-as-direct-support-professional-of-the-year/#comments Fri, 26 Apr 2013 21:49:49 +0000 Elissa Douglas http://indliving.org/?p=12128
Mark Kleczka, Direct Support Professional
Waiver & Transportation • Conway, Arkansas
Marc Kleczka always goes out of his way to do whatever needs to be done. He’s always flexible. He is always looking out for the good of the consumers even the ones that he doesn’t work with. He also fills in wherever he is needed.

- Deana Jones

2012 Direct Support Professionals of the Year

Eric JacksonMarc KleczkaHazel SimpsonKimberly Sutterfield

]]> http://indliving.org/marc-kleczka-honored-as-direct-support-professional-of-the-year/feed/ 0 Summary of 2012 survey results for vendors and suppliers http://indliving.org/summary-of-2012-survey-results-for-vendors-and-suppliers/ http://indliving.org/summary-of-2012-survey-results-for-vendors-and-suppliers/#comments Fri, 26 Apr 2013 15:30:23 +0000 Elissa Douglas http://indliving.org/?p=12105 Fifty five surveys were sent to business partners and nine surveys were returned, which gave us a 20% return rate compared to last year’s return rate of 16%.
Question 1 asked if ILS answers questions/concerns in timely manner.  In 2012 the ratings showed a 66% satisfaction level compared to 2011 rating of 66%.
Question 2 asked about the businesses satisfaction with their relationship with ILS.  In 2012 the ratings showed a 66% satisfaction level compared to 2011 rating of 100%.
The question which asked if the business would refer other businesses to ILS showed ratings of 75%.

Do you have any other input?

  • Thank you for your support throughout the years.
  • Would love to come over and meet the team.
  • I would like to meet with you and discuss the services we offer.
]]> http://indliving.org/summary-of-2012-survey-results-for-vendors-and-suppliers/feed/ 0 Summary of 2012 survey results for Profiles Productions contracts http://indliving.org/summary-of-2012-survey-results-for-profiles-productions-contracts/ http://indliving.org/summary-of-2012-survey-results-for-profiles-productions-contracts/#comments Fri, 26 Apr 2013 15:27:56 +0000 Elissa Douglas http://indliving.org/?p=12103 Thirty seven surveys were sent to Production Contracts and eighteen surveys were returned, which gave us a 49% return rate compared to last year’s return rate of 50%.
Business continued to remain very pleased with services.  None of the survey results showed any dissatisfaction with services provided to the businesses.

  • Let people know about your shredding business.  Make sure everyone has your new address and number.
]]> http://indliving.org/summary-of-2012-survey-results-for-profiles-productions-contracts/feed/ 0 Summary of 2012 survey results for families and guardians http://indliving.org/12098/ http://indliving.org/12098/#comments Fri, 26 Apr 2013 15:22:54 +0000 Elissa Douglas http://indliving.org/?p=12098 Thirty seven surveys were sent to family/guardians and eighteen surveys were returned, which gave us a 49% return rate compared to last year’s return rate of 46%.

On the question of do you feel like you can talk to your case manager or staff the ranking went very slightly down from 86% Very Satisfied in 2011 to 83% very satisfied in 2012.

The satisfaction level with services receiving went up from 71% very satisfied in 2011 to 78% very satisfied in 2012.

Individuals who felt their family member was receiving the level of services they needed rose very slightly from 71% very satisfied in 2011 to 72% very satisfied in 2012.

Individuals satisfied with quality of services went from 72% very satisfied in 2011 to 85% very satisfied in 2012.

Does ILS keep you informed of what is happening with your family member?  Do they listen and act upon your input?    100% of responses were yes

 

What can we do better for you?

  • Love the calendar and occasional newsletter.  Dian is proactive in watching for signs of being taken advantage of / bullying
  • Offer classes that prepare my son for independent living
  • You are doing a good job
  • Client feels staff do not listen to concerns
  • Just keep things as they are
  • I am so pleased!
  • Nothing right now. Everything is good.

 

Comments, suggestions, concerns?

  • Failing to inform family when taking my son “off campus.”
  • Family member would like to work
  • Offer an alternative lunch
  • Staff on grounds at Greenbrier on weekends especially medical help for clients
  • Very Satisfied
  • I think it was the best thing that could have happened to my daughter when she started going there. Very much a blessing.
  • We feel ILS is doing a good job.
  • I think it is wonderful
  • I wish everyone that has a special needs child could have the experience I have had.  Everyone is great!

 

]]> http://indliving.org/12098/feed/ 0 Summary of 2012 surveys results for staff http://indliving.org/summary-of-2012-surveys-results-for-staff/ http://indliving.org/summary-of-2012-surveys-results-for-staff/#comments Fri, 26 Apr 2013 15:19:27 +0000 Elissa Douglas http://indliving.org/?p=12093 Individuals who agree and strongly agree that they had the appropriate training for their job stayed at 91% from 2011 to 2012.

Individuals who agree and strongly agree they had adequate supplies for their job went from 75% in 2011 to 97% in 2012.

Employees who were very satisfied with their job increased to 85% in 2012 from 77%in 2011.

Individuals who felt their supervisor cared about them and responds to issues that are important to them were 76 % in 2012 compared to 61% very satisfied in 2011.

Individuals who are aware of the staff recognition programs at ILS was 100% in 2012 compared to 2011 score of 95%

Any specific needs were addressed when the survey was returned.

Salaries are always a concern listed.  We pay based on our reimbursement rate from our funding sources.  Each year the board looks at raises as funding is available.

 

What additional training would you like offered?

  • Training for instructors to get ideas on how to better enrich the topics they work on
  • Learn about specific consumer disorder/needs
  • A mental health certification program
  • More participation for drivers program
  • Our aging population/problems that result as they age
  • More specific about needs of the consumers
  • ILS gives me what I need

 

Do you have any other input?

  • ILS is a very good place to work
  • Everyone needs to follow the same rules
  • I like working with my patient.  She is a good person this service is truly a help to the people we care for
  • A great place to work however would like to see more competitive wages
  • Staff needs a raise

 

]]> http://indliving.org/summary-of-2012-surveys-results-for-staff/feed/ 0 Summary of 2012 survey results for board of directors http://indliving.org/summary-of-2012-survey-results-for-board-of-directors/ http://indliving.org/summary-of-2012-survey-results-for-board-of-directors/#comments Fri, 26 Apr 2013 15:13:46 +0000 Elissa Douglas http://indliving.org/?p=11856 Thirty surveys were sent to board members and twenty (20) surveys were returned, which gave us a 66% return rate which was the same as last years.

The only concern addressed in the comment section was regarding executive team turnover rate.  We will have the nominating committee address this concern during their next meeting.

 

Do you have any other input?

  • Feel like Jackie does a great job.  The recent death of a consumer I thought she handled a difficult situation well.  I think a great leader, manager and great advocate for all at ILS.
  • Great Work!
  • Board Executive team has not changed in several years. There used to be term limits. Don’t know if this has changed.
  • I love this organization and am proud to be part of it.  Best staff ever!
  • You all do a great job! Thank you.

 

 

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