Policy: Consumer

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The policies listed below may be found in the Consumer Handbook.

Transportation

Each facility has a vehicle for transporting residents to work, doctor appointments, day programs, shopping sites, recreational activities, barber/beauty shop, social security/social services, etc.

When you are in the vehicle, the following rules must be followed:

Always wear seat belts.
Remain seated at all times.
No yelling on the van – talk in a low voice.
Do not touch the driver while the van is in operation.
Be aware of evacuation procedures.

The driver will give a warning if any of the above rules are broken. The second repeated violation will lose rights to ride in the van the following day.  If these rules are continually broken, a plan will be developed for transportation needs.

If in an accident which disables the driver, follow the procedures below.

Exit vehicle through nearest door, if nearest door is blocked, find one that will work.
Do not push or shove.
Stand off the roadway away from the van until help arrives.

If van is turned on its side, exit through rear door as soon as possible.

Living Quarters

Please keep your apartment clean.  ILS staff can enter your apartment for the following reasons:  inspection, repairs and maintenance.  The staff will enter only for a good reason at a reasonable time.  A notice will be posted prior to apartment inspections.  It is your responsibility to keep your apartment clean.  The Fire Marshall will do routine inspections and will notify both tenant and staff if your apartment is a fire hazard.

Meals

Although training and supervision will be provided, everyone living in a group home setting will be responsible for preparing their own breakfast and lunch.  Along with your help, staff members employed by Independent Living Services will prepare evening meals.  Please inform the staff if you plan to invite a guest to eat dinner with you. A charge of $3 will be billed for each guest’s meal.

Good nutrition will be encouraged and menus will be monitored. Calorie reduction plans and special diets will follow doctor’s special instruction.

Pets

You may have an approved pet.  You must have written permission from the apartment program director of ILS and keep the pet in accordance with City Ordinance, i.e. rabies shots and leash laws.  There will be a specific lease for pet/pets owner.  The pet rules on this page will be dropped when the new pet leases are distributed.

Living Quarters

Please keep your apartment clean.  ILS staff can enter your apartment for the following reasons:  inspection,repairs and maintenance.  The staff will enter only for a good reason at a reasonable time.  A notice will be posted prior to apartment inspections.  It is your responsibility to keep your apartment clean.  The Fire Marshall will do routine inspections and will notify both tenant and staff if your apartment is a fire hazard.

Telephone Calls

Residents may make local calls on telephones located within a facility owned or operated by Independent Living Services.  Please limit calls to five (5) minutes.  Residents are responsible for paying any long distances charges made on phones within facilities owned or operated by Independent Living Services.

Residents are allowed to have a phone in his or her own bedroom. Residents are not to call staff (Executive Director, Program Director, etc.) that is not on duty after 5:00 p.m., unless it is an emergency and the house manager on duty gives permission. In case of emergency, we strongly encourage everyone to carry the group number and the director’s phone number.

Drug and Alcohol Policy

Individuals are prohibited frombeing under the influence of alcohol or illegal drugs when receiving services from Profiles and/or Profiles Productions. The sale, possession, transfer, or purchase of illegal drugs on property owned and/or operated by Independent Living Services, or while performing Independent Living Services’ business, is strictly prohibited. Such action will be reported to the appropriate law enforcement officials.

The use, sale, or possession of an illegal drug or controlled substance while receiving services is cause for termination.

No alcoholic beverage will be brought or consumed on  Profiles or Profiles Productions premises. no prescription drug will be brought on company premises by any person other than the one for whom it is prescribed. Such drugs will be used only in the manner, combination and quantity prescribed.

Individuals may be  required to take a test at any time to determine the presence of drugs, narcotics, or alcohol, unless such tests are prohibited by law. Testing positive for drugs or alcohol is a violation of this policy.

If off-duty abuse or alcohol or illegal or prescription drugs results in excessive absenteeism or tardiness or is the cause of accidents or poor work, individuals may either enter a rehabilitation program, submit their resignation, or be discharged from the program.

Dress Code & Hygiene for Profiles Programs

Programs offered by Profiles Enrichment Center are directed toward developing acceptable behaviors and attitudes both at work and in the community. Therefore, we recommend that individuals receiving services wear pants/jeans, a comfortable top, and enclosed shoes.

If an individual works at Profiles Productions, enclosed shoes are not an option. Due to safety hazards, employees are prohibited from wearing sandals, flip flops, or heels. Dangling jewelry should also be avoided while working at Profiles Productions.

Halter tops and clothing with obscene language or pictures are not permitted. Shirts should be long enough to cover the stomach area and should not be made of mesh or see-through fabric. Shorts may be worn as long as they are considered walking shorts. Individuals who come to work dressed inappropriately dressed or groomed may be sent home.

Individuals receiving services offered by Profiles Enrichment Center are expected to maintain proper hygiene (i.e. teeth brushed, hair combed, appropriately bathed, etc.). Heavy perfume should not be worn in consideration of others.