Independent Living Services provides case management for all eligible recipients of services. These services include the responsibility for guidance and supports in all life activities.

Case management will assist the individual (and his/her family/guardian, if applicable) in gaining access to, coordinating, monitoring and updating/reassessing appropriate services.

The intent of case management services is to enable persons to receive a full range of appropriate services in a planned, coordinated, efficient and effective manner.

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Procedure

Case management services will be provided by Case Managers who have been properly trained according to state and federal regulations.

Case managers will initiate and oversee the process of assessment and reassessment of the individual’s needs and desires and the review of plans of care at such intervals as required by the state/federal regulations.

The case manager is responsibile for obtaining all evaluative and diagnostic information and also for updating theinformation as required by state/federal regulations. This information may include:  face sheets, social history, medical information, psychological, therapy reports, program assessments, etc.

The case manager is responsible for making sure the individual/parent/guardian understands the service planning process and their active role in the process.

The case manager will establish a meeting to develop a plan of care/service plan. This meeting wil include the person to be served and their family/guardian, as applicable. There will be a team of people gathered to develop the plan, including the individual, parent (if authorized) or guardian/advocate, case manager and direct support staff and/or service representative.

A process will be followed to identify the services, resources, needs and wants of the individual receiving services so the resulting plan will be based on the person’s strengths, needs, preferences, and desired outcomes as evidenced by his/her signature. If a guardian is present, he/she must sign the information to show acceptance of the plan.

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Case management services will consist of the following advocacy activities:

Arranging for services and supports

Monitoring and review of services

Facilitating crisis intervention

Guidance and support

Case planning

Needs assessment and referral for resources

Follow-along to assure quality of care and case reviews of progress in achieving goals and objective on the plan of care

Providing assistance in determining Medicaid eligibility and ICF/MR level of care

Monitoring to assure services are delivered and that the person is satisfied with services

Developing a case management file for each individual that gives accurate information about their life: social and medical histories; psychological assessments; diagnosis and functional evaluation; fiscal resources; insurance; and services provided i.e. Waiver, other State Plan services, medical, social, educational and other publicly funded services and informal community supports.

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Case Managers

Yeves Black, Case Manager

o  501.329.8249 x 101  |  f  501.548.6432

Lynn Campbell, Case Manager

o  501.329.8249 x 105 |  f  501.548.6432

Joe Meazle, Case Manager

o  501.329.8249 x 104  |  f  501.548.6432

Carlila Embry, Case Manager

o  501.327.5883 x 30  |  f  501.327.5620

Sherri Willis, Case Manager

o  501.329.8249 x 103  |  f  501.548.6432

Jennifer Hennessee, Case Manager

o  501.327-5883 x 16 | f  501.327.5620

David Edwards, Case Manager

o  501.269.4148